AT&T’s Community Is Having Issues: What You Must Know When Cellphone Service Outages


Prospects of AT&T, the nation’s largest wi-fi service supplier, reported widespread outages Thursday. This is what to know in case you’re having issues along with your cellphone service.

When did the outage begin?

AT&T skilled greater than 58,000 outages round midday ET, together with in Houston, Atlanta and Chicago. The outages, which started round 3:30 a.m. ET, peaked at round 73,000 reported incidents. The operator has greater than 240 million subscribers, the biggest within the nation.

What’s SOS mode?

Some AT&T iPhone clients have seen SOS messages displayed of their mobile phone’s standing bar. The message signifies that the system is having problem connecting to its cell supplier’s community, however it will possibly make emergency calls by way of different service networks, based on Apple Help.

What’s Wi-Fi calling?

AT&T urged its clients to hook up with Wi-Fi to make use of their telephones. Wi-Fi calling is a built-in function on most Android gadgets and iPhones and might be enabled within the cellphone’s settings.

“A few of our clients are experiencing wi-fi service outages this morning. We’re working urgently to revive service to them. We encourage the usage of Wi-Fi calling till service is restored,” AT&T stated in an announcement.

If Wi-Fi just isn’t accessible, mobile phone customers have few choices. It’s doable to vary providers if a cellphone is unlocked, however this requires on-line registration and porting your cellphone quantity.

Some apps, together with Google Maps, have restricted offline service. Fee apps additionally do not use a cellphone’s mobile service to work and ought to be usable as effectively.

What’s the explanation for the breakdown?

AT&T has remained silent to date on the reason for the outage.

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